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What You Agree To When You Use 111det

These terms set out how your account works on 111det — what we expect from you and what you can expect from us.

Applies to all account holdersbKash, Nagad, Rocket transactions coveredBangladesh-region eligibility appliesAccount rules updated when notifiedContact us if anything is unclear
111det What You Agree To When You Use 111det
TERMS QUERY CONTACTS

Reach Us About Any Terms Question

If a clause is unclear, you think your account has been handled incorrectly, or you want to request a change to your data under these terms, our support team is available to help. Bring your account reference number when you write in — it speeds up the response. We handle terms queries separately from general account support so you get a direct answer.

Live Chat Open the chat widget from your account dashboard. Mention it is a terms query so it routes to the right team rather than general account help.
Email Support Write to our support address shown in your account settings. Include your account ID and the specific clause or transaction you are asking about.
Account Help Centre The Help Centre inside your account covers common terms questions — account suspension rules, payment verification steps and eligibility conditions for Bangladesh.
HOW WE HANDLE YOUR ACCOUNT

What We Do to Keep Your Account Secure

Security and transparency are practical commitments here, not abstract statements. Your account data is held under standard encryption. Payment details tied to bKash, Nagad or Rocket are never stored in plain text on our side — the wallet apps handle their own authentication, and we confirm the transfer reference only. If you suspect unauthorised access, lock your account from the settings page immediately and contact support with your registered mobile number.

Data Handling

We collect only what is needed to run your account — registration details, transaction references and support history. We do not sell your data to third parties.

Account Security

Each login uses OTP verification tied to your registered mobile number. If your number changes, update it through account settings before your next session.

Retention and Deletion

We keep account records for as long as required by our operating obligations. You can request deletion of your personal data by contacting support in writing.

Who to Contact

For data requests, corrections or account closure under these terms, use the email address listed in your account settings — not the general live chat queue.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility and payment terms. If your question is not here, use live chat or email from your account page.

Yes. Every deposit — whether you send via bKash, Nagad or Rocket — is subject to these terms. The payment provider's own rules also apply alongside ours at the time of transfer.

We will notify you through your registered account. If you continue using the platform after that notice, it means you accept the updated version. You can close your account if you disagree.

Access depends on whether use is permitted under the laws of your location and eligible regions. We do not make that determination for you — check your local law before continuing.

Verification confirms the receiving wallet — bKash, Nagad or Rocket — matches the one registered to your account. It protects your funds from being sent to the wrong number.

No. Each person may hold one account only. Running multiple accounts is a breach of these terms and may result in suspension of all associated accounts without prior notice.

Contact support within 30 days of the transaction date. Include your account ID and the transaction reference. Disputes raised after 30 days may not be eligible for review under these terms.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.